ImagineSoftware Medical Billing Blog

5 Things You Should Know About Charlotte Before #ImagineTheConference

When I started working for ImagineSoftware, I had no idea how much I would fall in love with both the company and the city Charlotte. I’m a small-town girl... really. I was raised in a town with two stop-lights. So you can imagine my excitement moving into the big metropolis of Charlotte, NC. It’s definitely a young, thriving city that’s very welcoming to newcomers (I’m convinced we have the nicest…
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ImagineInsight: Healthcare Consumerism and Patient Payment Portals

ImagineInsight provides a glimpse into the people behind our software solutions. It features commentary on a wide range of topics including challenges facing the world of healthcare, new product launches, and how Imagine can help providers navigate this ever-changing industry. Nick DiCristo, Vice President of Business Development, and Martin Grist, Director of Excellence, join us for a little humor, a little conversation, and a lot of discussion around healthcare consumerism.…
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5 Software Tips To Fix Medical Claims Processing Pain Points

Let’s face it, denials while processing medical claims is a universal issue for practice and billing managers. It’s not a money monster that picks and chooses its victims. The American Medical Association recently reported that between 1.38 percent and 5.07 percent of claims are denied by payers on first submission. While it seems like a small fraction, that could mean significant bottom-line loss in the long-run. Even for a small…
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An interview with RBMA Presidents Jo Giancotti & Delena Supinski

Spring is finally here, and that means a lot of things for us at Imagine. 70 degree temperatures, blooming flowers, and allergies in full swing - unfortunately! The beginning of Spring also means newly inducted RBMA chapter presidents! We caught up with two members of the ImagineSoftware family - Jo Giancotti, Inside Sales Representative and newly inducted President of the Oklahoma RBMA Chapter, and Delena Supinski, Corporate Ambassador and newly…
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Bills, bills, bills. An Open and Honest Message to My Doctor

I’m walking out of my doctor’s office after my final round of vaccinations. I’m traveling to South America for vacation in a few weeks and couldn’t be more excited! I felt more prepared than ever to leave the country for the first time. What I wasn’t prepared for was what awaited me at the administration desk afterwards. The woman at the front desk greeted me with a warm smile and…
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Cybersecurity in Healthcare and You

How much would you spend to get your life back? What about those of your patients? These are questions that many healthcare providers must ask themselves at one point or another. The healthcare sector has become one of the most popular among hackers and cyber criminals because medical identity theft is an incredibly lucrative business. Millions of patient medical records were exposed in 2016, and that number is projected to…
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Why I Don’t Want to Pay My Doctor: A Patient’s Perspective

A recent visit for an annual physical left me feeling angry, cheated, and worst of all, broke. After expecting a twenty-dollar co-pay, I was shocked to hear the administrator at the front desk utter, “And, today, you owe, $275.” My eyes grew big, almost popping out of my head, “Excuse me?” I questioned. “I’m sorry; you haven’t met your deductible yet” she explained with a smile. “I’ve seen worse,” she…
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The Forces Shaping Healthcare: 2017 Trends You Should Know

It has been quite the year for healthcare providers and their patients. Major shifts in policy like the MACRA Final Rule and the end of the ICD-10 grace period have ushered in a new era of value over volume. Not to mention a new president-elect, declaring the repeal and replacement of the ACA one of his top priorities. The future of the industry is hazy, but what’s certain is the…
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Machine Learning & The Future of Radiology AI Technology

Imagine this: You walk into your doctor’s office with a pain in your chest. After discussing your symptoms, your doctor inputs said information into a computer, which immediately provides the latest research on how she might diagnose and treat your problem. Based on the combination of her knowledge and experience, plus the information provided by the computer, she determines that you need a chest X-ray, and the computer again helps…
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Better Data, Better Decisions. Improving Healthcare with Business Intelligence

There’s a ridiculous amount of data flowing through medical practices and billing companies every single day. EMR/EHR data, billing data, cost data, patient data… It’s enough to make your head spin. With the push to value-based care, every health organization is finding the need to transform that data into something that will improve outcomes – from both a patient and organizational level. It’s not just about capturing and managing data…
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How to Improve Patient Engagement with the Healthcare Revenue Cycle

It’s time to say goodbye to fee-for-service models of patient care! The healthcare world is taking a giant leap towards value-based care, and with it, the way medical practices are paid for their work. The days of quantity over quality are coming to an end. No longer will practices be reimbursed by how many patients they encounter, despite health outcomes or costs associated. Now, providers must shift focus to engaging…
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Embrace the Change! How to Survive the End of ICD-10 Grace Period

October 1 – Normally, people associate the beginning of the month with a change in the seasons, warm drinks, Halloween... you know, the usual fall-related stuff we all look forward to. While this date was likely highlighted among healthcare providers around the country, it wasn’t exactly for apple picking and trick-or-treating. In fact, many medical organizations probably wished they could somehow postpone flipping their calendars over to October, because it…
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