Contact Support

Support hours are Monday through Friday, between 8:30am and 5:30pm ET.



IT Helpdesk
IT-Assistant online ticketing system. Submit and track the status of your request.

Submit Ticket

Phone
Speak to client support at 704-553-0805 or toll-free at 866-723-7971

Call Support

Email
If preferred, email for assistance on issues related to your software.

Submit Ticket

Self-Guided Resources | ImagineLearning™
Online reference guides and training videos for clients looking to get the most out of your new system. Built for new and existing clients of all experience levels.
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Experts in 3rd Party Integrations
Technical Support, and Beyond

Learn more about the client success mangers and software engineers dedicated to overcoming any challenge you encounter.

Client Success Manager

An appointed client success manager is trained and briefed on your company. Ensuring that your experience with our products and processes exceeds your expectations.

Technical Support

A team of product experts singularly focused on troubleshooting the occasional bug in the software.

Development Support

Software engineers bring your software to life. Uncovering ways to code and create the software you need.

"If you can imagine it, they can do it."

First ImagineSoftware client.
A statement that shapes the future of the company.
See how other high-volume, complex healthcare organizations have reduced their claim error rate to as low as 2-3%
READ CASE STUDY