Client Portal

Are you a client and need assistance?
Below are the best ways to contact client support, links to helpful guides, and training materials.
Contact Support

Support hours are Monday through Friday, between 8:30am and 5:30pm ET.



IT Helpdesk
IT-Assistant online ticketing system. Submit and track the status of your request.

Submit Ticket

Phone
Speak to client support at 704-553-0805 or toll-free at 866-723-7971

Call Support

Email
If preferred, email for assistance on issues related to your software.

Submit Ticket

ImagineBilling™ User Manual
Your central source for documentation, FAQs, and all things ImagineBilling™. Familiarize yourself with the latest features and functionality the software provides.
Access User Billing Manual
ImagineLearning™
Online reference guides and training videos for clients looking to get the most out of your new system. Built for new and existing clients of all experience levels.
Visit Resource Portal

"If you can imagine it, they can do it."

First ImagineSoftware client.
A statement that shapes the future of the company.