improving patient financial experience

Lead with compassion and trust in every patient encounter

“Patient as payer” is a commonly used phrase in healthcare. Patients are facing record highs in spending while providers look for ways to streamline the billing cycle. With the right combination of revenue cycle tools and front office training, providers can improve billing efficiency and their bottom line. In turn, patients can walk away knowing that their provider truly cares about their physical and financial health. Learn about:

  • Soft skills to master for reducing confusion between patients and front-end staff
  • Conversation simulation with a focus on transparency
  • Useful tools to streamline backend workflows while letting patients know exactly what and how to pay
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