We are thrilled to share key takeaways from our latest ImagineSoftware client conference, an inspiring event that recently brought together close to 300 industry leaders, innovators, and stakeholders in healthcare revenue cycle management (RCM) at the beautiful Gaylord National Harbor Resort and Convention Center in National Harbor, Maryland. This year’s conference focused on overall industry trends, technological advancements with ImagineOneTM, and best practices shaping the future of RCM.

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The conference kicked-off with a visionary address from President & CEO Sam Khashman and Chief Software Engineering Officer Chuck Kauffman on Imagine insights and strategic direction, providing valuable perspectives on industry trends, market opportunities, and our commitment to client success. From groundbreaking initiatives to transformative strategies, the session offered a compelling glimpse into the exciting journey ahead discussing:

  • AI and Automation – Leveraging AI to automate routine tasks, predict payment outcomes, and identify discrepancies in billing and coding.
  • Patient-Centric Approaches – Improving patient experiences through transparent billing processes and efficient communication.
  • Data Analytics – Utilizing big data to gain insights into billing patterns, optimize revenue cycles, and improve financial outcomes.

Power Panel Discussion on Unlocking the Revenue Cycle
An esteemed executive panel of RCM experts next joined forces to discuss the common challenges facing providers today and shared their strategies for overcoming these hurdles. Peeling back the layers of innovative strategies, emerging trends, and best practices driving revenue optimization, the thought-provoking discussion left attendees with insight into successful strategies from some of the largest practices in US healthcare today, including how to best leverage Imagine technology for navigating complexities and amplifying revenue potential.

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State of the Industry – Shaping Healthcare’s Dynamic History
During this keynote, attendees were able to explore the intersection of healthcare and policy right outside the nation’s capital. From the impact of an election year, regulatory changes, and evolving payment models to the rise of telemedicine and the growing importance of patient-centered care, the update provided a holistic perspective on the forces driving change in healthcare. 

AI in Revenue Cycle Management
Artificial intelligence was a huge focus of the conference, especially given the latest advancements with ImagineOneTM. A deep dive into the technology fueling ImagineOneTM and its intuitive AI engine, ImagineCo-PilotTM, sparked conversations around automation and performance for the truly all-in-one platform to streamline processes, reduce overhead, and maximize revenue. Attendees were able to get hands-on with the latest system in real-time in the Experience Room, asking questions of Imagine experts and seeing the centralized Command Center and built-in chatbot, ImagineVirtuosoTM, in action.

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Networking and Collaboration
One of the most valuable aspects of the conference was the opportunity for networking and collaboration over the three-day event. Attendees engaged in meaningful discussions, shared experiences, and built connections that will drive future innovations and improvements in RCM. A special thank you to this year’s sponsors as well, who contributed to the success of the event and offered valuable solutions to complement the RCM cycle for attendees.

The continued support of our clients, speakers, panelists, sponsors, industry leaders, and the Imagine team helped make the 2024 ImagineSoftware Client Conference a resounding success! The collective participation, enthusiasm, and commitment to excellence in advancing revenue cycle management technologies and best practices was evident and inspiring. We look forward to continuing the conversation next year and impacting the future of healthcare together.


Kristen Greer

As Director of Marketing Operations with 15 years proven experience, Kristen focuses on building marketing programs that promote unmatched product innovation and thought leadership while advancing the company vision of driving success for ImagineSoftware clients, partners, and employees through dynamic systems and a culture of excellence. She leads a creative team responsible for accelerating the company’s marketing strategy and brand recognition, providing exceptional attention to detail so that all initiatives flow smoothly from concept to completion.