Reflecting on MilestONE: A Look at the 2025 ImagineSoftware™ Client Conference
From May 20–22, we had the honor of hosting our 2025 ImagineSoftware™ Client Conference at The Cosmopolitan of Las Vegas – a truly special occasion as we marked our 25th anniversary. This milestone was more than a celebration; it was an opportunity to bring together our valued clients, industry leaders, and partners to engage with the future of healthcare revenue cycle management (RCM).
Celebrating 25 Years of Innovation and Progress
With the theme “MilestONE,” we highlighted not only the journey we’ve taken over the past quarter-century but also our commitment to unifying and elevating the RCM community. We proudly showcased the latest innovations within our ImagineOne™ platform – our most comprehensive solution yet for streamlining workflows, optimizing operations, and driving revenue cycle excellence. Attendees were also invited into the Experience Room, where they could test new features firsthand and envision the platform’s direct impact on their day-to-day success.
High Rollers of RCM
One of the most dynamic and engaging moments of the conference was our “High Rollers of RCM” panel discussion, where we welcomed an esteemed group of industry experts to share actionable strategies for revenue optimization, technology adoption, and workflow automation.
Each panelist brought a powerful perspective:
AI isn’t about replacing people. But people who know how to use AI will replace people who don’t or won’t.” – Nicole Jones-Gerbino, FRBMA
Meeting patients where they’re at is critical. We saw our collections increase by 25% using Imagine’s payment tools.” – Blake Griffin Graves
I’m always going to be a proponent of automation, to be scalable for more growth.” – Cara Friederich, CPC-I, COC, CPC
Healthcare consumerism has definitely changed how we do business. The text-to-pay option with Imagine has been really beneficial for us.” – Ro Williamson
This powerful exchange of ideas reaffirmed our collective vision: leveraging innovation and collaboration to transform the future of RCM.
Honored by the RBMA: 25 Years of Innovation
A particularly proud and humbling moment at the conference was when ImagineSoftware’s Founder and CEO, Sam Khashman, was formally recognized for 25 years of innovation and unwavering support of the radiology community.
On behalf of the Radiology Business Management Association (RBMA), President Peter Moffatt extended this honor through a special proclamation presented by Nicole Jones-Gerbino, FRBMA, and Steve Kahn. This recognition is a true testament to our enduring partnership with the radiology industry and the meaningful work we’ve pursued together over the last two and a half decades.
We are deeply grateful for this acknowledgment and are inspired to continue delivering impactful solutions for the future of healthcare RCM.
Inspiring Leadership for the Future
One of the standout moments of the conference was our keynote speaker, Laurie Baedke, a nationally recognized expert on leadership development in healthcare. Her thought-provoking address focused on the importance of cultivating a growth mindset, staying agile, and continuously evolving as leaders. Her message struck a chord with our audience and reinforced our collective mission of fostering innovation through strong, adaptive leadership.
Deep-Dive Sessions and Peer Learning
We crafted this year’s agenda with collaboration and real-world application in mind. Through general sessions, workshops, and focused breakout discussions, attendees explored vital topics such as AI integration in RCM, advanced analytics, and strategies for improving patient engagement. These sessions encouraged idea-sharing and equipped participants with practical tools to bring back to their organizations.
Strengthening Connections Across the Community
While education and innovation were front and center, the conference also served as a celebration of the relationships that power our success. From the energetic Opening Welcome Reception to the elegant Anniversary Appreciation Dinner, we created space for meaningful connections, laughter, and reflection on the shared milestones that define the ImagineSoftware community.
Looking to the Road Ahead
As we reflect on 25 years of ImagineSoftware, we are filled with gratitude for the trust and partnership of our partners, clients, and colleagues. The 2025 Client Conference was both a tribute to our past and a springboard into the future – one where we continue to lead with purpose, innovate with passion, and grow together.
Thank you to everyone who joined us! We look forward to what’s next, and we’re honored to have you with us on this journey. See you in 2026!