Back in May, ImagineSoftware held our 2018 Client Conference in Charlotte, NC. Every year, our customers graciously travel from across the country for three days of education, collaboration, and fun with the team. It's a great opportunity for us to see our clients face-to-face and to learn what challenges led them to selecting Imagine as their medical billing software provider. That insight helps us grow as a company to better serve both our current and future clients.
I had the opportunity to meet Cliff Bazhaw from RadNet Management, Inc, who helped me realize that the success of a medical billing software company and its customers relies heavily on the ability to offer and utilize a full range of solutions that make the lives of both clients AND patients easier.
Cliff Bazhaw is the Vice President of Reimbursement Operations for RadNet Management Inc, the largest provider of freestanding, fixed-site outpatient diagnostic imaging in the country and an ImagineSoftware client of 3 years.
Scalable Medical BillingRadNet Management Inc is an imaging powerhouse in the radiology community, owning and operating over 300 imaging centers nationwide. "RadNet is several aquisitions combined into one company," said Cliff. "Our challenge from the beginning was that every aquisition used different billing software. We've been able to put all of our imaging centers onto one platform, so [ImagineSoftware] has certainly helped us from that perspective."
Real-Time Reporting and AnalyticsAnother challenge that came along with managing so many locations was RadNet's ability to access reports in a timely manner. "We needed software that could give us unlimited reporting capabilities," said Cliff. "Software we've used before didn't have real-time reporting. To manage our imaging centers and A/R the way we wanted to, we knew we needed it real-time." ImagineSoftware's business intelligence tool played an important role in RadNet's selection of a new software provider. Cliff explained, "It's incredible. The information you get from the tool is all you really need to manage your A/R, and you get it in real-time. That's a big plus for us."
Improved Patient Collection CycleCliff also spoke about the convenience of offering a payment portal for patients to easily pay their medical bills. As we've mentioned on the blog before, offering patient-centered solutions is where the industry is going. It recognizes a huge paint point that providers face in in terms of patient financial responsibility, which is at an all-time high. "I manage about 170 call center individuals who answer questions about patient statements," said Cliff. "[ImaginePay] helps us get patients on and off the phone quickly and it's really convenient for the end-user to obtain credit card information or ACH for checking. [The payment] hits the patient's account immediately, so from a billing cycle perspective, it's convenient for the patient and we don't have to send out more statements."
To find out more about RadNet Management Inc and their experience with ImagineSoftware, watch the videos above and be sure to check out our radiology solutions page!