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Medical Billing Case Studies

Management Services Network Featured

MSN Moves Toward the Future with Modern, State-of-the-Art Billing System from Imagine

Case Study,ManagementServicesNetwork
 

 

ABOUT MANAGEMENT SERVICES NETWORK

Scope: Over 120 clients in more than 26 states
Specialties Billed: 15
Imagine Customer Since: June 2005
Contact: Jim Trotter, CHBME, Chief Operating Officer
Solution: Imagine Practice Management Suite

Management Services Network (MSN) was founded in 1996 and is owned and managed by medical business managers, offering extensive in-depth knowledge and experience of how an effective medical business office should operate, as well as a wealth of resources for the overall business of a practice. With more than 120 clients in over 26 states, MSN is one of the largest medical billing companies in the country, providing diverse billing services and practice management solutions in 15 different specialties, including Radiology, Anesthesiology, Pathology, Cardiology, Neonatology, Surgery, Internal Medicine, Urology, Radiation Oncology, Family Practice, EMS, Physical Therapy, Gastroenterology, ENT, and Ophthalmology.

BEFORE IMAGINE

With clients varying from large, hospital-based organizations to smaller, private practices, MSN needed a robust billing software solution to support its core billing and A/R management principles across multiple specialties and volumes. After evaluating other offerings in the market, MSN looked to Imagine for a contemporary system that could accommodate future growth as well as deliver consistent and competitive technological updates with continued maintenance and support.

THE SOLUTION

Imagine Ultimate Billing Machine Imagine's Ultimate Billing Machine improves cash flow, streamlines processes and provides unprecedented, real-time productivity management. Advanced technology leverages staff capabilities for a true "new generation" billing/collections effort. Imagine meets the needs of organizations by improving practical applications within the billing process, including easy-to-use navigation, grouping of like information and class together, automatic adjustment of screen size and resolution, and recent account retrieval. Features include Practice Manager, the system foundation, that provides comprehensive billing, collections, and reporting specific to practice needs with no limit to tax-id or database size; the AutoCoder, which auto codes both CPT as well as ICD-9 and ICD-10 from paper and electronic reports utilizing the experience of coding staff; an EOBreader that can automatically post payments from paper EOB's or electronic remittance; an iDashboard feature which monitors practice success with real-time graphic illustrations of current performance, incorporating goals, tracking achievements and creating individual dashboards to suit practice needs; trueICE Smart Imaging Technology helps provide a single source for storing and retrieving all account information; and advanced Reporting, which gives system administrators the ability to retrieve and manipulate raw Imagine data, from drop-down menus, into a rich text or excel file format for custom reports.

IMPROVEMENTS EXPERIENCED

  • Imagine provided a modern, state-of-the-art billing system
  • Ability to bill diverse specialties and support future growth
  • Reduced billing costs through automation
The results we have seen our clients achieve on the IMAGINE system consistently outperform industry benchmarks," stated Jim Trotter, CHBME, Chief Operating Officer for MSN. "IMAGINE’s medical billing platform has the flexibility to handle many different specialties and helps us reduce billing costs for our clients with proven automation features and customized, real-time reporting capabilities. IMAGINE is a true leader in innovative technology and their team has been readily accessible to us while proving they can support our growth patterns across a variety of areas. We feel our partnership with IMAGINE has strong compatibility, aligning with MSN’s overall commitment to the customer.
—Jim Trotter, CHBME
Chief Operating Officer
ImagineBilling
ImagineAppliance
ImagineTrueIce
Read more...

Lancaster Radiology Associates, LTD. Featured

Lancaster Radiology Improves Days in A/R With Imagine

Case Study, Lancaster Radiology
 

 

ABOUT LANCASTER RADIOLOGY ASSOCIATES, LTD.

Doctors: 27
Yearly Procedures: more than 500,000
ImagineSoftware Customer Since: November 2007
Contact: Connie Mowery
Solution: Imagine Practice Management Suite

LRA saw major improvements in Electronic Posting. While electronic posting in the past required the work of two full-time employees, Imagine reduced the workload to only one user allocating a few hours in the morning. Currently, at least 65% of LRA’s entire posting process is automated and performed electronically.

BEFORE IMAGINE

LRA had been using a billing system that provided outdated technology. The software was implemented by the group in 1995 and after several years, it was no longer being maintained by the provider. The lack of regular updates and maintenance to the system created a sluggish environment for billing processes, and with the implementation of new HIPPA regulations in 2003, LRA was forced to use different add-on modules in conjunction with the system. The resulting technology offered a short-term solution for staying current within the market, but did not resolve the need for a competitive system that could accommodate high-volume and future growth. By 2007, the practice was ready to find a contemporary billing software solution that could offer faster, more efficient technology to make processes easier while also providing continued maintenance and support. LRA focused their search on finding software that could improve days outstanding, deliver advanced automation and electronic billing/posting, as well as increase productivity and ease-of-use.

THE SOLUTION

Imagine Ultimate Billing Machine ImagineRadiology™ Ultimate Billing Machine improves cash flow, streamlines processes and provides unprecedented, real time productivity management. Advanced technology leverages staff capabilities for a true "new generation" billing/collections effort. Imagine meets the needs of practices by improving practical applications within the billing process, including easy-to-use navigation, grouping of like information and class together, automatic adjustment of screen size and resolution, and recent account retrieval. Features include Practice Manager, the system foundation, that provides comprehensive billing, collections, and reporting specific to practice needs with no limit to tax-id or database size; the AutoCoder, which auto codes both CPT as well as ICD-9 and ICD-10 from paper and electronic reports utilizing the experience of coding staff; an EOBreader that can automatically post payments from paper EOB’s or electronic remittance; an iDashboard feature which monitors practice success with real-time graphic illustrations of current performance, incorporating goals, tracking achievements and creating individual dashboards to suit practice needs;trueICE Smart Imaging Technology helps provide a single source for storing and retrieving all account information; and advanced Reporting, which gives system administrators the ability to retrieve and manipulate raw Imagine data, from drop-down menus, into a rich text or excel file format for custom reports.

THE RESULTS

Imagine provided a modern, state-of-the-art billing system with a streamlined solution that automated the entire collections process for LRA. Days in A/R decreased, as well as days outstanding, while increased ease-of-use and productivity lead to a reduction in required staff.

Follow-up processes were far improved over LRA’s older proprietary system. Previously, users were required to print reports and work through the system manually if performing follow-up, taking more time and creating significant overhead. Imagine’s Ticklers eliminated the need for paper reports and manual review, creating a faster and more successful follow-up process.

LRA saw major improvements in Electronic Posting. While electronic posting in the past required the work of two full-time employees, Imagine reduced the workload to only one user allocating a few hours in the morning. Currently, at least 65% of LRA’s entire posting process is automated and performed electronically.

IMPROVEMENTS EXPERIENCED

  • Timely Electronic Posting
  • Reduced Days in A/R
  • Reduced Days Outstanding
  • Faster Follow-up and Review Through Ticklers
  • Decrease in Full-Time Staffing
  • Current Technology with Continued Maintenance and Support
  • Advanced Backend Automation Using the Appliance™ Application
Imagine is very user-friendly – from noting accounts to working the Ticklers, running reports to posting payments. The entire collection process is much smoother and easier. Coming from a system that had not been updated in a very long time, it was refreshing to see the frequent maintenance updates and upgrades that Imagine regularly releases to their clients. After looking at a number of systems, Imagine had exactly what we were looking for.
—Connie Mowery
Compliance Manager
and Systems Administrator
ImagineBilling
IamgineAppliance
ImagineTrueIce
Read more...

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Lancaster Radiology Associates, LTD.

Lancaster Radiology Improves Days in A/R With Imagine     ABOUT LANCASTER RADIOLOGY ASSOCIATES, LTD. Doctors: 27 Yearly Procedures: more than 500,000 ImagineSoftware Customer Since: November 2007 Contact: Connie Mowery Solution: Imagine Practice Management...

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Management Services Network

MSN Moves Toward the Future with Modern, State-of-the-Art Billing System from Imagine     ABOUT MANAGEMENT SERVICES NETWORK Scope: Over 120 clients in more than 26 states Specialties Billed: 15 Imagine Customer Since: June...

06-04-2014 Hits:2484 Medical Billing Case Studies

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Awards and Recognition Surpassing Software & Service Standards

Charlotte Business Journal Award

Corporate Volunteer Program, Imagine Gives

Microsoft Gold Partner Program

Gold Certified Microsoft Partner & Developer
inc5000 list award

Inc's Fastest Growing Companies

Awarded in years 2009, 2012, 2013 and 2014

The Grant Thornton Award

Awarded the Newly Released Feature

Imagine Recognition

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