400% Increase in Staff Output

ConsensioHealth: A Physician Owned Company | 2021

The Client

ConsensioHealth is a team of practicing physicians, experienced physician practice managers, revenue cycle management professionals, certified medical coders and auditors, billing educators, physician advocates, contracting specialists, business intelligence experts and software engineers. We strive to take a proactive, customized approach to providing management services for independent physician practice groups. We currently provide business support services for over 300,000 annual patient encounters.

"We increased output of our staff by 400%. That's incredible. Imagine[Software] created that environment. Now we have the ability to have transparency into our cost of doing business."

The Challenge

Scaling a medical billing company while maintaining efficient workflow & customer-centric philosophy.

ConsenioHealth utilized a third-party vendor to outsource their billing, where lack of transparency and patient connection proved to be holding them back. In order to take control of their billing, ConsensioHealth knew they would need to bring billing in-house, while maintaining current staff. With this in mind, ConsenioHealth sought after automation and real-time reporting.

They discovered ImagineBillingTM, providing exactly what they were looking for:

  • Automation technology
  • Real-Time analytic reports
  • Robust staff training and implementation program

The Solution

Optimizing measuring workflow with ImagineBillingTM.

During implementation, ConsensioHealth utilized ImagineSoftware’s training programs and intuitive workflow to quickly and efficiently begin using the system, in its entirety. Reporting gave ConsensioHealth an increased perspective of their clientele, better serving their needs. Providing staff members with the correct tools, ConsenioHealth exponentially increased their productivity – all without hiring additional staff and eliminating external services.

Favorite Feature – ERS Payment Posting.

ConsensioHealth utilizes ImagineBilling’s ERS Payment Posting system to post an entire day’s payments in just 30 minutes. This task, that used to be done by the third-party billing company, is now completed with one staff member in less time. This feature has not only sped up the payment posting process, but also eliminating an external expense.

"Imagine[Software] is giving us a way to assess the effectiveness of our clients. Agility of Imagine[Software] is wonderful."

The Results

Since implementing ImagineBillingTM, Consensio Health has been able to:

  • Move 80-85% A/R work back in-house, without adding staff
  • Increase of staff productivity by 400% productivity
  • Train new employees, to 85% capacity in ImagineSoftware, within one week
  • Complete an entire day's payment posting in 30 minutes
"The commitment Imagine[Software] has to improving their product helped tune our engine. I can get through an entire day's payment posting in 30 minutes. No promises - just results."


Interested in increasing productivity and revenue? Let us know how ImagineBillingTM can work for your practice or billing company. Request a demo today!