Kristen Greer

Kristen Greer

Kristen Greer is Imagine's Special Events Coordinator within the Marketing department, bringing more than seven years experience in the public relations and marketing arena.



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#ImagineTheConference Electrifies

Recently, ImagineSoftware’s 2017 Client Conference concluded for the over 300 attendees, sponsors, speakers, guests, and Imagine team members who traveled from as far away as Alaska and Hawaii for three days of education and networking in Imagine’s headquarters of Charlotte. 

It was certainly one for the books!  Fittingly, with this year’s theme focusing on taking users “Above The Storm” to tackle healthcare reform and react to ever-changing industry conditions, the overall event seemed to truly embody this concept.  Not only did we break records with the highest ever total number of attendees, we also rolled with the punches as a hotel-wide power outage during opening day made for a few “imaginative” (pun intended) modifications and allowances by all. 

industrysympNevertheless, we were able to stay on track with the program, welcoming an impressive panel of esteemed speakers for Wednesday’s Executive Leadership Symposium.  Addressing issues such as healthcare technology, regulation, consumerism, transparency, and leadership, panelists included Sam Khashman, CEO of ImagineSoftware; Russell Thomas, CEO of Availity; Dr. Arl Van Moore, Vice President of Charlotte Radiology; Michael Hershman, CEO of the Fairfax Group; David Miller, Chief, Office of Private Sector Strategic Initiatives Unit, FBI Headquarters; and Robert Still, Executive Director of the Radiology Business Management Association, all coming together to discuss the current state of healthcare while looking towards the future.  

Product workshops and roundtable discussions rounded out the afternoon, and wrapped up with Data Media Associate’s visionary-sponsored welcome reception, where attendees enjoyed food, drinks, and “hot” topics of conversation.  Luckily, the power returned during the reception and with it, air conditioning!
Then it was on to Thursday, which kicked off with a bang by showcasing general and breakout sessions across four separate tracks, highlighting different products and services, as well as industry-focused presentations from more featured guest speakers.
Clients shared feedback and personal understanding, providing fellow attendees with awesome ideas they could take back to their office. The Experience Room was also open throughout the conference, getting users hands-on with the system and offering opportunities to ask questions from the Imagine team. 
That evening, a Carolina Craft Beer Tasting event sponsored by TriZetto Provider Solutions preceded Imagine’s Client Appreciation Dinner & Awards Ceremony at Flight Beer & Music Hall, where guests enjoyed lots of food and fun, with live music, games, dancing, and even a little karaoke thrown into the mix! 
Final sessions the following day ushered in substantial industry issues, like cybersecurity and important MACRA updates, before concluding with a thought-provoking keynote on what leadership in aviation and healthcare have in common.

The 2017 conference is being called a “great gathering”, a “mind-meld”, and a “wonderful experience” with a “truly great group of people” by this year’s attendees.  But perhaps the perfect way to sum up a truly unbelievable conference, and why we here at Imagine do what we do, was this statement made by President & CEO Sam Khashman during his opening general session: “As a pilot, we think about the center of gravity. ImagineSoftware’s center of gravity is you, our focus is you…our client.  We never forget who we work for.  Without our clients, we’re just a software company.  You are the reason we’re successful, thank you for allowing us to serve you.”

Until next year, Imagine On!


Pssst – want to see the session presentations you may have missed?  Check them out on ImagineNation!


ImagineSoftware is Selected by Merge, an IBM Company, to Deliver State-of-the-Art Medical Billing Automation to their Customers

CHARLOTTE, N.C.April 21, 2017 /PRNewswire/ -- ImagineSoftware today announced it has entered into a strategic agreement with Merge, an IBM company. ImagineSoftware will assume frontline support for Merge Financials and Merge Sentinel customers, and will provide an option for those customers to upgrade to Imagine's innovative platform for medical billing automation.


Last week, the Radiology Billing Management Association (RBMA) hosted the 2016 Fall Educational Conference, attracting over 200 radiology professionals and leaders to the Hyatt Regency in New Orleans. Attendees were represented from as far away as Alaska, with varying viewpoints on the latest trends in billing management for imaging.  

IMG 0009Being the final Fall Conference for the organization before moving to one annual spring conference next year, RBMA worked hard to provide a program that was beneficial for members while discussing the most recent topics to impact the industry.  Popular educational sessions included ICD-10, cyber security, staffing analytics, business intelligence and data mining, with the main conversations turning towards the many uncertainties surrounding Medicare Access and CHIP Reauthorization Act (MACRA), Medicare Incentive Payment System (MIPS), and Alternative Payment Models (APMs).  Discussions centered heavily on expected timelines and possible implications, and multiple sessions were dedicated to delving into the ins and outs for radiology.  With a lot at stake, it seemed the general consensus was the age-old adage of “prepare for the worst, expect the best.”  One thing was certain – much like ICD-10, no matter when these regulations actually take effect, it will happen at some point or another.

Key Takeaways included:

Start date, January 1, 2017: There are two years between reporting year and associated payment or adjustment, so performance in 2017 will determine payments in 2019.  Notable for smaller radiology groups who have not yet reported under PQRS or experienced payment adjustments

All Medicare payments: 30% through APMs by 2016 and 50% through APMs by 2018.

Quality over quantity: 80% of Medicare fee-for-service payments will be tied to quality by 2016 and 90% tied to quality by 2018. Medicare will be publishing provider performance which should incentivize providers to report quality.

MIPs is a score used for additional incentive payments or penalty adjustments, with a net total of zero dollars: 
Radiologists will probably fall under MIPs more than APMs.  Less than an estimated 4% of participating providers will be paid under the APM track.

The content of your MIPs score will determine bonus or penalty.
- Quality Measures – 30 points (former PQRS)
- Value Based Modifiers – 30 points 
- Meaningful Use (EHR) – 15 points
- Clinical Practice Improvement Activities – 25 points (Expanded practice access, population management, care coordination, beneficiary engagement).

  • Clinical Decision Support: Looks to be implemented in January 2018.  Physicians ordering advanced diagnostic imaging exams (CT, MRI, nuclear medicine and PET) must consult a CDS system that is government approved. o   If clinical decision support does go into effect on January 2018, Imagine will be prepared to receive, maintain, and transmit the CDS value as required for the billing platforms supported.  However, to date, this value has still not been defined. 

bus2      dinner2

ImagineSoftware hosted a Sightseeing Tour around NOLA for clients and friends, followed by dinner at the historic Napoleon House. 

In addition to sessions, the exhibit hall boasted more than 60 booths and offered a variety of products and services to impact the industry.  Attendees received focused time with vendors through exhibit hall breaks, meals, and receptions.  The Imagine team showcased its core ImagineBilling suite at Booth #209, as well as ImagineIntelligence for business analytics, the ImaginePay online patient payment portal, and HonorCare® for patient-friendly financing plans to pay your practice. The exhibit hall was a place to catch up with old friends and meet new ones in between sessions, and relax after a long day with a drink in hand.  Attendees could be heard laughing at stories from past RBMA experiences, thanking sponsors for their participation, and sharing best practices amongst fellow professionals. The opportunity to network appeared to be a huge draw for those who made the trip, seemingly as much as the benefits gained from educational sessions.

With the RBMA 2016 Fall Conference complete and the sounds of jazz in the streets, heavenly smells of fresh beignets, and the sight of colorful, swinging beads New Orleans is best known for fading away, we look ahead to 2017 and the shift to a single, annual RBMA conference – PaRADigm. 

I look forward to seeing everyone in Chicago in April.  Until then, Imagine on, my friends!

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