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Knowledge, Skills and Abilities required:
- Excellent verbal and written communication skills
- Intermediate-to-Mastery level knowledge of basic Microsoft Office applications
- Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred
- Highly motivated to grasp complex software and learn technical material quickly
- Excellent problem-solving skills
- Strong interpersonal and organization skills
- Ability to work independently to meet deadlines and manage multiple projects
- Complete an internal certification course to demonstrate mastery of the various billing applications our company provides
Essential Job Duties:
- Provide timely and accurate technical support to assigned accounts via phone and e-mail
- Work in an on-line ticket queue to monitor and resolve account issues
- Work in account-systems to review data at both the application level and the data-level to trouble-shoot issues
- Provide timely completion of secondary documentation material.
- Test new databases and application software prior to release
- Provide end user training
Other Duties and Responsibilities:
- Travel required 25-50% of the time
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