Medical Practice Management & Healthcare Support

At Imagine, we stand behind the technology we deliver, offering a lasting promise to provide exceptional customer service by putting our clients first in everything we do.
     
  It's All About Service 
Fostering strong client relationships is the essence of who we are & a fundamental part of our core values.
 
  ImagineSoftware | ICD-10The ICD-10 Grace Period has come and gone. With the move to value-based payment systems, the question everyone is asking is this: How do we embrace the change and acclimate ourselves to the end of this grade period, into a new era of coding specificity?

Join us on the Imagine Team blog as we discuss 5 tips that will help you make the transition and avoid denials.
 
 

Support Options  
The Imagine team offers several methods for obtaining support, including our online IT-Assistant portal, My Imagine Nation community site and forums, direct email and toll-free phone support.

Imagine Community Site & Forums
Membership Only: Imagine User Forums on Imagine Nation, the Community Portal for all ImagineSoftware users. This link will launch a new browser window to another website

IT Assistant Support Portal
IT Assistant client access domain name. This link will launch a new window with the IT-Assistant website log-in page

 
     
    Implementation, Training and On-going Support 
We’re driven by our customers and committed to your success by working to make sure you and your team are faster, smarter and better with Imagine. From the initial implementation process to continuing support options through complimentary client webinars and training videos, get connected to Imagine Customer Support and let our Client Relationship Managers empower your Imagine experience.
 

Need help reporting under MIPS?

Our whitepaper takes you step by step through earning a positive payment adjustment in 2019: Including timelines, a participation checklist, relevant radiology quality measures, and how to avoid the negative payment adjustment even if you have yet to begin reporting.

ImagineSoftware Support Options

We offer several methods for obtaining support: the online IT-Assistant Portal, the My ImagineNation community site, direct email, and toll-free phone support.

IT Assistant

IT-AssistantOur online ticketing system. This link will launch a new window to the login page.

MyImagineNation

ImagineNationThe community portal — including forums — for ImagineSoftware users. This link will launch a new window to the login page.

Email

By EmailPlease email us at support@imagineteam.com for help or assistance.

Phone

By PhonePlease call us at 866-723-7971 or 704-553-0805

Implementation, Training and Ongoing Support

Our top priority is to ensure that each and every client is faster, smarter and better with ImagineSoftware Revenue Cycle and Practice Management Support and Implementation. From the initial implementation process to continuing support options through complimentary client webinars and training videos, get connected to Imagine Customer Support and let our Client Relationship Managers empower your medical billing experience.
Our Imagine Implementations Team has built a library of over 1400* interfaces with a variety of third-party sources over our 17+ years in business. Our experience includes, but is not limited to: EHR, RIS, LIS, HIS, Clearinghouses, Statement Vendors, Collection Agencies, Accounting and Analytics systems. Leverage our team's experience to create the connectivity between YOUR preferred vendors or use our preferred partnerships, offering increased features and functionality to create your desired workflow.

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