I’ve spent a lot of time recently talking about Order Verification in IMAGINE. What it means, how it’s used, why it’s important.
What I find interesting is how many people aren’t sure what Order Verification is or what it means in IMAGINE, but once I start explaining, it’s like a light goes off and then the person goes “Oh, you mean log checking” or “Wait, are you talking about hospital audits?” or “Oh my gosh, do you mean you can automate log file validation?”.
YES!!! Yes, we can! We do! We will!
I feel like a Dr. Seuss character.
Or maybe Yoda – “Help you, help you I will”.
Help you I will…if you’ll let me.
Order Verification is the same thing as log checking, log file checking, audit file checking, order validation, anything else you want to call it. Order Verification happens when you take an electronic file containing a list or schedule from outside IMAGINE and bring it into IMAGINE. IMAGINE will then take that list and go search for matches inside your billing database.
We check three areas within IMAGINE: posted charges, unposted charges, and deleted charges. If we find a match in ANY of these areas, we’ll flag the record from the audit file as ‘MATCHED’ and show you where we found it. If we DON’T find a match, we’ll flag it as ‘UNMATCHED’ and show you that as a separate list. The whole thing is built into a workflow screen that is already present inside of IMAGINE.
So, what's the catch? Well, there is one really important trick to this that I don't control – you have to have an electronic file containing this list of orders or visits or whatever it is you can use for independent verification to be able to then load it into IMAGINE for searching. If you already know that you have or can get a file like that, awesome! Terrific! Wonderful news! You can start loading the file immediately with our standard Order Verification interface or, if it's in a slightly different format, you can talk to us about the file type you have and we can program an interface to match. If you don't have a file like this already on hand, DON'T WORRY. Chances are we can help you find one – we've got plenty of experience working with hospitals and other scheduling systems to facilitate this.
In the end, Order Verification is truly the ultimate time saver for making sure the correct charges have been accurately captured for all services, helping to reduce the errors, duplicates, denials, and unpaid claims that equal more frustration and less money for your business.
Let's work together – contact IMAGINE today and find out how to take advantage of the Order Verification interface as well as the many, many other key features in our system that can benefit your practice.
ABOUT THE AUTHOR
Chris Fitzgerald has been with IMAGINE Software since 2005, working to ensure customer satisfaction through support maintenance, continuing education programs, and on-going customer relations for IMAGINE's number one focus - its clients. He currently serves as Vice President of Product Management, where he continues to leverage his experience with customers and their needs to constantly improve the IMAGINE Suite of products.